Grievance redressal

If something has gone wrong with a HostEthical service and our normal support hasn't put it right, you can take your complaint to our grievance officer. This page explains who that is and how quickly you will hear back. It does not affect any rights you have under the Consumer Protection Act, 2019 or other applicable law.

1. Grievance officer

2. How to raise a complaint

Email the grievance officer at support@hostethical.com with "Grievance" in the subject line, and include:

• your name and the email address on your HostEthical account;
• the invoice, order or domain the complaint is about;
• what went wrong, and what you would like us to do about it.

3. What happens next

• We acknowledge every complaint within 24 hours.
• We aim to resolve it within 15 days, and in every case within one month of receiving it.
• We tell you the outcome in writing. Any refund that is due is paid under our Cancellation and Refund Policy, within 5–7 business days of approval.

4. If you are not satisfied

You can contact the National Consumer Helpline by dialling 1915 or through consumerhelpline.gov.in, or file a complaint with the consumer commission that covers your area.

To report spam, phishing, malware or illegal content on a service we host, email support@hostethical.com. Our Acceptable Use Policy explains what is not allowed.